Privacy Policy

This Privacy Policy ("Policy") describes how pb88 ("we", "us", "our", "the Company") collects, uses, discloses, stores, and protects the personal information of users ("you", "User", "Player") who access or use our online betting and casino platform at https://pb88.world (the "Service"). By creating an account on pb88, submitting personal information through our registration process, or using any feature of the Service, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our data handling practices, you must immediately cease using the Service and refrain from providing any personal information.

1. Information We Collect

pb88 collects several categories of personal information to provide, maintain, secure, and improve the Service. The types of information we collect include:

1.1 Information You Provide Directly

• Account Registration Data: When you create an account, we collect your full legal name (as it appears on your Indonesian KTP, passport, or driver's license), email address, mobile phone number, date of birth, gender, residential address (including city, province, and postal code), and a password of your choosing.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we require you to submit government-issued identification documents, including a clear photograph or scan of your Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license, as well as proof of address dated within the last three months (utility bill, bank statement, or government correspondence).
• Payment and Financial Information: We collect bank account details (account holder name, bank name, account number), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), and transaction history including deposit amounts, withdrawal amounts, timestamps, and payment method used. We do not store full credit card numbers or CVV codes on our servers — all card payment processing is handled by PCI-DSS compliant third-party payment processors.
• Communications with Customer Support: When you contact our customer support team via live chat, email, WhatsApp, or any other support channel, we collect the content of your messages, attached files (such as screenshots of technical issues), and metadata including timestamps and support ticket IDs.
• Preferences and Settings: We collect information about your account preferences, including language settings, notification preferences (email, SMS, push notifications), deposit limits, self-exclusion settings, and other customizable features.

1.2 Information Collected Automatically

• Device and Browser Information: We automatically collect information about the device and browser you use to access pb88, including device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and device identifiers (IP address, device ID).
• Usage Data and Activity Logs: We collect detailed logs of your interaction with the Service, including pages visited, features used, games played, bets placed (including bet amounts, odds, outcomes, and timestamps), deposits and withdrawals requested, login and logout times, session duration, and click patterns. This data is used to improve user experience, detect fraudulent activity, and resolve disputes.
• Location Information: We collect your IP address and may use geolocation technology to determine your approximate physical location to ensure you are accessing the Service from within Indonesian territory, as required by our operating license and Terms and Conditions. We do not collect precise GPS coordinates unless you explicitly grant location permissions via your mobile device settings.
• Cookies and Tracking Technologies: pb88 uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, remember your login session, track site usage patterns, and deliver targeted content. For detailed information about our use of cookies, including how to manage or disable them, please see Section 8 below.

1.3 Information from Third-Party Sources

• Payment Processors: When you make a deposit or withdrawal, our payment partners (including Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and e-wallet providers OVO, DANA, GoPay) share transaction confirmation data with us, including transaction ID, amount, status (successful, pending, failed), and timestamps.
• Identity Verification Services: We may use third-party identity verification services to authenticate the government-issued ID documents you submit during the KYC process. These services may cross-reference your information against public databases to verify authenticity and detect fraudulent documents.
• Fraud Detection and Security Services: We work with specialized security vendors to detect fraudulent account creation, payment fraud, bonus abuse, and other security threats. These vendors may provide us with risk scores, IP reputation data, device fingerprinting results, and behavioral analytics to help us maintain a secure platform.

2. How We Use Your Information

pb88 uses the personal information we collect for the following purposes:

2.1 Service Delivery and Account Management

• Create and maintain your user account
• Process deposits, withdrawals, and bonus credits
• Facilitate betting transactions and settle wagers
• Verify your identity and comply with KYC/AML regulations
• Manage your account preferences and settings
• Provide customer support and respond to inquiries
• Send transactional communications (deposit confirmations, withdrawal notifications, account security alerts)

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent account creation and payment fraud
• Identify and block bonus abuse, collusion, and match-fixing
• Monitor for underage gambling and enforce age restrictions
• Investigate security incidents and policy violations
• Maintain platform integrity and protect against DDoS attacks, SQL injection, and other cyber threats
• Comply with legal obligations and regulatory reporting requirements

2.3 Marketing and Promotions (With Your Consent)

• Send promotional emails about new games, bonus offers, and special events (such as Idul Fitri promotions or Indonesian Independence Day bonuses)
• Deliver personalized content and recommendations based on your gaming preferences and betting history
• Conduct surveys and gather feedback to improve the Service
• Administer contests, tournaments, and loyalty programs

Important: You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in promotional emails, adjusting your notification preferences in Account Settings, or contacting customer support at [email protected]. Opting out of marketing communications will not affect transactional communications (such as withdrawal confirmations or account security alerts), which are necessary for service delivery.

2.4 Service Improvement and Analytics

• Analyze user behavior to improve platform design, navigation, and feature functionality
• Conduct A/B testing to optimize user experience
• Monitor system performance and uptime
• Generate aggregated, anonymized analytics reports for internal business purposes
• Develop new games, features, and betting markets based on user preferences

2.5 Legal and Regulatory Compliance

• Comply with Indonesian and international anti-money laundering (AML) regulations
• Respond to legal requests from law enforcement agencies, courts, or regulatory bodies
• Enforce our Terms and Conditions and investigate policy violations
• Maintain records as required by our operating license and gaming regulations
• Protect the legal rights, property, and safety of pb88, our users, and the public

3. How We Share Your Information

pb88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:

3.1 Service Providers and Business Partners

• Payment Processors: We share your bank account details, e-wallet information, and transaction data with our payment partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: We share your government-issued ID documents with third-party KYC/AML verification providers to authenticate your identity and comply with regulatory requirements.
• Cloud Hosting and Data Storage: We use cloud infrastructure providers (such as AWS, Google Cloud, or Microsoft Azure) to host our platform and store user data securely. These providers are contractually obligated to protect your data and only use it to provide services to pb88.
• Customer Support Tools: We use third-party customer support software (such as Zendesk, Intercom, or LiveChat) to manage support tickets and communications. Support agents employed by these providers may access your messages, but they are bound by confidentiality agreements.
• Fraud Detection and Security Services: We share device information, IP addresses, and behavioral data with specialized fraud prevention vendors to identify and block fraudulent activity.
• Marketing and Analytics Platforms: We may share anonymized or aggregated data (stripped of personally identifiable information) with analytics providers (such as Google Analytics, Mixpanel, or Amplitude) to understand user behavior and improve the Service.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, courts, or regulatory bodies if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government investigation
• Respond to claims that your use of the Service violates the rights of third parties
• Enforce our Terms and Conditions and other policies
• Protect the rights, property, or safety of pb88, our users, or the public
• Investigate suspected fraud, money laundering, or other criminal activity

3.3 Business Transfers and Corporate Transactions

In the event that pb88 undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor company as part of the business transaction. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4. Data Retention

pb88 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include:

• Account Registration Data: Retained for the duration of your account's active status plus 7 years after account closure to comply with anti-money laundering (AML) record-keeping requirements.
• Transaction History: Retained for 7 years after the transaction date to comply with financial regulations and to support tax reporting, audit, and dispute resolution processes.
• Identity Verification Documents: Retained for 7 years after account closure to comply with KYC/AML regulations and to defend against legal claims.
• Customer Support Communications: Retained for 3 years to support ongoing customer service and for training and quality assurance purposes.
• Cookies and Usage Data: Typically retained for 12-24 months, or until you clear your browser cookies. Server logs and analytics data are generally retained for 24 months.

After the applicable retention period expires, we will securely delete or anonymize your personal information such that it can no longer be used to identify you. If you request account closure, we will delete or anonymize your data in accordance with the retention periods outlined above, except where longer retention is required by law.

5. Data Security

pb88 takes the security of your personal information seriously and employs industry-standard technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, the same encryption standard used by major banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical security controls, including 24/7 surveillance, biometric access controls, and redundant power and cooling systems.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All employees and contractors with access to personal data are bound by confidentiality agreements.
• Regular Security Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• DDoS Protection and Firewall: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services to prevent cyberattacks.
• Password Security: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt or Argon2) and are never stored in plain text. We encourage you to use strong, unique passwords and enable two-factor authentication (2FA) for additional account security.

While we take all reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide your personal information at your own risk, and pb88 cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, log in to your pb88 account and navigate to Account Settings > Privacy & Data, or contact customer support at [email protected]. We will provide you with a machine-readable copy of your data within 30 days of your request.

6.2 Right to Correction

If any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most of your account information directly through Account Settings. For changes to sensitive information (such as name or date of birth), contact customer support with supporting documentation (such as a new KTP if your legal name has changed).

6.3 Right to Deletion (Right to Be Forgotten)

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain information if:

• We are legally required to retain it to comply with AML regulations, tax laws, or other legal obligations (typically 7 years after account closure)
• Retention is necessary to resolve disputes, enforce agreements, or defend legal claims
• The information has been aggregated or anonymized such that it can no longer be used to identify you

To request deletion, contact customer support at [email protected] with the subject line "Data Deletion Request". We will respond within 30 days to confirm whether deletion is possible or to explain any legal obligations that prevent immediate deletion.

6.4 Right to Object or Restrict Processing

You have the right to object to certain types of data processing, including direct marketing. To opt out of marketing emails, click the "Unsubscribe" link in any promotional email or adjust your preferences in Account Settings > Notifications. You may also request that we restrict processing of your personal information for specific purposes by contacting customer support.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider. To exercise this right, contact customer support at [email protected].

6.6 Right to Withdraw Consent

If we process your personal information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

7. International Data Transfers

pb88 operates primarily in Indonesia and serves Indonesian residents. However, some of our service providers (such as cloud hosting providers, payment processors, and analytics platforms) may be located outside Indonesia, including in the United States, European Union, or Singapore. When we transfer your personal information to service providers in other countries, we take steps to ensure that your data receives an adequate level of protection, including:

• Entering into Standard Contractual Clauses (SCCs) with service providers, as approved by data protection authorities
• Verifying that the recipient country has been deemed by data protection authorities to provide an adequate level of data protection
• Ensuring that service providers are certified under recognized data protection frameworks (such as ISO 27001, SOC 2, or Privacy Shield equivalents)

By using pb88, you acknowledge and consent to the transfer of your personal information to countries outside Indonesia for the purposes described in this Privacy Policy.

8. Cookies and Tracking Technologies

pb88 uses cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small text files stored on your device by your web browser. We use the following types of cookies:

8.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as user authentication, session management, security features, and load balancing. Without these cookies, certain features of the Service would not work. Essential cookies cannot be disabled.

8.2 Performance and Analytics Cookies

These cookies collect information about how you use the Service, including pages visited, time spent on each page, and error messages encountered. This data is aggregated and anonymized to help us improve platform performance and user experience. We use third-party analytics providers such as Google Analytics, which may set their own cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8.3 Functional Cookies

These cookies remember your preferences and settings (such as language selection, time zone, notification preferences) to provide a more personalized experience. Disabling functional cookies may result in reduced functionality and a less customized experience.

8.4 Advertising and Marketing Cookies (If Applicable)

If we partner with third-party advertising networks in the future, these cookies may be used to deliver targeted advertisements based on your browsing history and interests. Currently, pb88 does not use third-party advertising cookies. Any future use of advertising cookies will require your explicit consent, and you will have the option to opt out.

8.5 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, accept only first-party cookies, or prompt you before accepting each cookie. Please note that blocking essential cookies may prevent you from using certain features of the Service. For more information on managing cookies, consult your browser's help documentation.

9. Children's Privacy

pb88 is an adults-only platform and is not intended for individuals under the age of 21. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is under 21, we will immediately suspend the account, void all bets, and delete all personal information associated with that account. If you believe that we have inadvertently collected information from a minor, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

pb88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this Policy, we will notify you by email (to the email address associated with your account) and by posting a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, or if you wish to exercise any of your data protection rights, please contact us at:

Email: [email protected]
Website: https://pb88.world
Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, depending on your jurisdiction.

By creating an account on pb88 and using the Service, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. This Privacy Policy is incorporated into and forms part of our Terms and Conditions.